FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Mobility Scooter

1.  How to Use a Mobility Scooter
Mobility scooters are an innovative piece of home healthcare equipment that helps people with limited mobility or poor leg and foot health get around easily and live active, normal lives. People use mobility scooters to help them accomplish everyday tasks like trips to the grocery store without the risk of an injury or fall.
Instructions
1)
Charge the mobility scooter's battery after each use. The battery's longevity depends on its voltage and the size of your scooter, so check for this information in your owner's manual.
2)
Sit down on the scooter and position yourself comfortably before discharging the brake mechanism. This will keep the scooter from moving while you're positioning yourself on the seat.
Place both feet on the scooter and both hands on the handlebars or wheel. It's unsafe to ride with your feet off the scooter, and you'll have much more control over the scooter if you steer it with both hands.
4)
Turn the scooter on using the ignition key or button. This feature will vary by scooter model; don't turn the scooter on until you're seated and ready to ride.
5)
Press the acceleration pedal or switch to move forward. Accelerate slowly and pick up speed as you go; trying to start off at a high speed will put unnecessary wear and tear on your scooter and could cause you to fall.
6)
Brake slowly by pressing down on the brake pedal or releasing the acceleration switch, depending on your scooter model. Leave a safe stopping distance between your scooter and nearby objects.
7)
Ride your scooter on flat, level surfaces. Don't try to go over curbs or down stairs on your mobility scooter. The scooter is not equipped with the shocks or brakes to safely maneuver in this way.
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Maintain all safety recommendations for your scooter, such as weight capacity. Remember that any bags or parcels you carry on the scooter will add to its weight. Don't exceed the weight limit.
Be respectful of others when you ride your scooter in public places and maintain a safe distance from pedestrians.

2. Where will the scooter be keeping?
It’s best to keep your scooter indoor or in a garage and to keep it away from the weather. If you can’t do this, it’s OK to keep it in a carport or other sheltered area, but you should cover it with an all-weather scooter cover.
3. What is the advantage of 3or 4 wheel scooter and why i should choose it?
This is your first decision when you look for a scooter.
There are 5 main considerations: Stability, Manoeuvrability, Ease of Steering, Comfort and Peace of Mind.

1). Stability
How stable are scooters? Some people worry about stability but scooters are hard to tip over when used correctly. 4-wheelers are more stable, but with a careful driver there should be no stability issues with 3-wheelers. The vast majority of 3-wheel owners never tip them over. Just as car drivers have a feel for where they can take their car, scooter drivers soon get a feel for where they can take their scooter safely, whether it is 3 or 4 wheel.
2). Manoeuvrability
Three-wheelers are more manoeuvrable than 4-wheelers because they have a smaller turning circle.
3). Ease of steering
By virtue of physics 3 wheel scooters have a lighter feel than their 4 wheel counterparts when stationary. However when moving, even very slowly the heaviest of scooters steering will lighten up considerably as there is far less resistance when moving.
4). Comofort
This is a very important consideration. On a 4-wheeler the front mudguard extends right across the scooter which gives a place to stretch/rest your feet, the floor board can be used to carry large or heavy items. On 3-wheelers the floor extends forward each side of the steering column so you can stretch your legs forward too. Ultimately comfort will  be decided by the user based on their own requirements
5). Peace in mind
This is an intangible quality and that is hardly mentioned, generally if someone thinks something will happen (like tipping over on a 3 wheeler) the mind will often find a way to make it happen. The mind is very powerful. If you just want to feel confident each time you use your scooter then the stability provided by the 4 wheel option may be the one for you.
4. Does the small wheels on scooters make them unsafe?
Some customer may worry about the safety of the scooter because of its small wheel,On the contrary ,this trait makes them safer than their larger-wheeled cousins. The reasons are following:
Firstly,Smaller wheels result in greater handling responsiveness, which can keep the scooter out of trouble more readily. smaller wheels are more vulnerable to getting caught by large potholes, you should also know that those same smaller wheels result in more lower end torque, which will more readily pull you out of that same pothole.
Secondly , Likewise, the smaller wheels on scooters help when cornering, and there is less gyroscopic effect.
Thirdly ,those same smaller wheels allow for a lower center of gravity, which is a definite advantage.
Lastly, you'll find smaller wheels much cheaper to replace.
All in all, there are a lot of advantages to small wheels!
5. Do I need a proof of purchase? What is that exactly?
Yeah, if you wanna warranty claim your gonna need a proof of purchase. This can be an original receipt or an invoice from where you purchased the product and return it to the original place you bought it.
6.  How far can I go on one full charge of the batteries?
That depends on the type of terrain you're on, your weight, the temperature, and other conditions, please consult the specifications for each scooter to view their projected full charge ranges.

7.  How long will a set of batteries last?
That depends on how often you charge them, and the type of use you give your scooter, but generally, a set of batteries should last one and a half years if you charge them often.

8.  Can I ride my scooter on the road?
The scooter is a "pedestrian mobility device", and is intended for use on sidewalks.  You should only ride on the roadway when no sidewalk is available.  Always ride with care.

9.  What is the maintenance for a scooter?
Always try to keep your parts well attached to each other. We suggest checking all connections and parts before you ride, to ensure everything is put together the way it’s meant to. In that way you’ll get the most out of your District scooter.

Scooter

1、Do Products come with a warranty?
Yah of course, we offer a 90-day warranty on all our parts and products. SEE ALL THE DETAILS HERE
2、Can you send me a replacement part?
Unfortunately, we can’t send replacement parts directly. What you can do is contact all warranty cases or questions to the shop where you purchased the part first.
If that’s not possible then contact the distributor of your country.
To make everyone’s life easier, please try and provide as much relevant information about your District product as possible. That helps the right person know exactly what needs to be replaced and sent to you a.s.a.p.
3、I think my scooter is defected, what do I do?
We have experienced inspectors that on a case-by-case basis evaluate warranty claims. If we decide your scooter is defective, we will replace your scooter with a similar available product at our discretion. If we determine your product was not defective, our customer service staff will be happy to recommend a scooter that will better fit your needs.
All products are warranted against breaking and/or manufacturing defects for the useful life of the scooter and according to our warranty terms.
This means that we’ll give you a new product according to our warranties, if yours is defective. It does not mean our products are totally indestructible.
4、What does the warranty NOT cover?
Your product is not warranted for the following:
1)、Rail damage, scratches, and minor chips from impact. Scooters get beat up. If you want your scooter to look brand new forever: buy an extra one and don’t ride it ;)
2)、Snapped or cracked scooters due to impact. Jumping off stuff, even flat ground, can and will break your scooter if you don’t land right. Land on the bolts and bend those knees! Intentional breakage. We’ll know it when we see it.
3)、Scooters that have been run over by a car or something similar.
4)、The warranty is violated when other brands are used than Eagle® or District®. We’re not responsible for the failure of/by other brands.
6、Do I need a proof of purchase? What is that exactly?
Yeah, if you wanna warranty claim your gonna need a proof of purchase. This can be an original receipt or an invoice from where you purchased the product and return it to the original place you bought it.

7、What are Scooters made of?
Most of our scooter parts are made of aluminum. We’re a big fan of the material since it’s light, strong, corrosion free and easy to process. But, making a product lighter often also means making it a little less stronger. We always try to find that edge of high strength and low weight that makes your Freestyle Scooter sessions even more sick
We also use steel and several plastics and rubbers.
8、How strong is a Scooter?
We always try to make our scooters as strong as possible for the lowest weight possible. We think that low weight is more important in riding than a product that lasts forever.
Sometimes a product breaks after a lot of use, but that’s only to reach that nice ride. We try to design the product that lets you do the sickest tricks you can possibly do.
10、What are the best riding surfaces for Scooters?
scooters are intended for park as well as street. Most our products are designed to be universal. Everyone can use them, anywhere.

12、The weight and height of the scooter?
Generally, larger people need larger scooters because they have more room and larger motors. Larger motors are more powerful for hill climbing.  All scooters have a specified Maximum Weight Capacity which cannot be exceeded without voiding the warranty,.but we have scooters rated up to over 200kg (31stone)!
13、How far and fast will you want to go ?
The further you’ll want to go, the larger the batteries you’ll need. Some scooters can take large batteries, but small ones can only take small batteries. So basically, the bigger the scooter, the further it will go on a charge.
14、how hilly is you area
The steeper the hills in your area, the larger the motor you’ll need because power depends on motor size (not battery size). Small scooters have small motors and large scooters have large motors. So larger scooters are better on steep hills.
15、How bumpy are the footpaths and roads in your area?
If your footpaths and roads are fairly bumpy then you should have a scooter with suspension, and pneumatic (pump-up) tyres. Solid tyres have the advantage of being puncture proof, but they can give an uncomfortable ride on rough surfaces.
16、What is the advantage of 3or 4 wheel scooter and why i should choose it?
This is your first decision when you look for a scooter.
There are 5 main considerations: Stability, Manoeuvrability, Ease of Steering, Comfort and Peace of Mind.

1). Stability
How stable are scooters? Some people worry about stability but scooters are hard to tip over when used correctly. 4-wheelers are more stable, but with a careful driver there should be no stability issues with 3-wheelers. The vast majority of 3-wheel owners never tip them over. Just as car drivers have a feel for where they can take their car, scooter drivers soon get a feel for where they can take their scooter safely, whether it is 3 or 4 wheel.
2). Manoeuvrability
Three-wheelers are more manoeuvrable than 4-wheelers because they have a smaller turning circle.
3). Ease of steering
By virtue of physics 3 wheel scooters have a lighter feel than their 4 wheel counterparts when stationary. However when moving, even very slowly the heaviest of scooters steering will lighten up considerably as there is far less resistance when moving.
4). Comofort
This is a very important consideration. On a 4-wheeler the front mudguard extends right across the scooter which gives a place to stretch/rest your feet, the floor board can be used to carry large or heavy items. On 3-wheelers the floor extends forward each side of the steering column so you can stretch your legs forward too. Ultimately comfort will  be decided by the user based on their own requirements
5). Peace in mind
This is an intangible quality and that is hardly mentioned, generally if someone thinks something will happen (like tipping over on a 3 wheeler) the mind will often find a way to make it happen. The mind is very powerful. If you just want to feel confident each time you use your scooter then the stability provided by the 4 wheel option may be the one for you.

17、 Don't the small wheels on scooters make them unsafe?
Some customer may worry about the safety of the scooter because of its small wheel,On the contrary ,this trait makes them safer than their larger-wheeled cousins. The reasons are following:
Firstly,Smaller wheels result in greater handling responsiveness, which can keep the scooter out of trouble more readily. smaller wheels are more vulnerable to getting caught by large potholes, you should also know that those same smaller wheels result in more lower end torque, which will more readily pull you out of that same pothole.
Secondly ,Likewise, the smaller wheels on scooters help when cornering, and there is less gyroscopic effect.
Thirdly ,those same smaller wheels allow for a lower center of gravity, which is a definite advantage.
Lastly, you'll find smaller wheels much cheaper to replace.
All in all, there are a lot of advantages to small wheels!

What is an electric bicycle and how do I operate one?

When someone hears the terms “electric bike” or “electric bicycle,” the first image that pops into their mind may be one of a basic moped, electric motorcycle, or a scooter. But the reality is actually pretty far from that.
First of all, an electric bicycle is meant to be thought of and used as a bicycle, not as a motorcycle. The experience of riding an electric bicycle is entirely different from riding a scooter or a motorcycle.
To begin understanding what an electric bike is all about, start with the image of a regular bicycle. Then add several electrical components to it, such as a motor, a battery, and a controller – all seamlessly integrated into the design. With these items, you now have the fundamentals of any electric bicycle on the market.
An electric bicycle is essentially a regular bicycle equipped with an electric motor designed to make the ride more enjoyable. Most can operate in three modes:
1. Pedal Only – The bike is ridden just like a regular bicycle, powered by the rider.
2. Pedal Assist – The onboard computer activates the motor only when the pedals are turned/used in order to assist the rider. This mode makes it easier to pedal up hills and against the wind. The rider can control the level of assistance that is received from the motor. Using the bicycle in this mode requires no effort on the part of the rider. The onboard computer takes the guesswork out of it.
3. Electric Only (or Twist and Go) – The rider simply twists the throttle in order to engage the motor and start moving (similar to the operation of a moped). While a lot of electric bicycles offer this option, exclusive use of the feature will drastically reduce the range of the battery. Pedaling, even lightly, will help you get the most out of your bike.
All of COMFORT Electric Bicycles are equipped with all of 3 options: Pedal Only, Pedal Assist and Electric Only.

What is the advantages of electric bike?

• Commuters won’t arrive to work sweaty and out of breath. You’ll arrive refreshed and relaxed, with no need to change clothes before work or take a shower.
• Parking becomes a breeze. You no longer have to circle the block in search of a parking spot or pay for expensive city parking.
• No more waiting in traffic. At times, an electric bike can even beat the speed of public transportation.
• Your average commute per day will cost you around 5-8 cents (up to 40 miles). Over one month, that’s only $1-$2.
Around here, we think that an electric bicycle is truly one of the most efficient ways of etting around. And the statistics seem to agree. To show you what we mean, let’s take $1 and see how far it can take you these days.

How far can you go on $1 these days?

Up to 500 miles for $1? That’s right – with an average charge costing just 8 cents and giving you up to 40 miles of electric-assisted riding, you can go for half a thousand miles on just a single buck.
In fact, we decided to go ahead and prove this ourselves. We invite you to join the COMFORT Team as they complete their Trans-American Electric Bike Tour – traveling over 4,000 miles from coast to coast on less than $20 worth of electricity!

An electric bicycle similar to a moped – noisy and fast?
Not at all. An electric bicycle is much more similar to a “regular” bicycle than it is to a moped or a scooter. It looks like a bike. It feels like a bike. You can pedal it, just as you would with a regular bike.
The main difference lies in the integrated and virtually silent electrical system, composed of a motor, battery, and controller.
The electrical system is simply there to provide you with support, as needed. This comes in the form of pedal-assist (where the motor kicks in depending on how hard you’re pedaling) or a throttle-only mode (where you turn the throttle and allow the motor to take over).
Like a “regular” bicycle, the top speed you can reach depends on the terrain, but the motor assist can reach up to 25-28 mph on a level surface.
Unlike a moped or a scooter, electric bikes are:
• Lightweight – The battery and motor only add about 5.50KG to the regular weight of the bike. Overall, an electric bike will generally be 2-3 times lighter than a moped or a scooter.
• Virtually silent – The motor kicks in with nothing more than a gentle hum.
• More versatile – You can ride it as a regular bike, get assistance while pedaling, or engage the motor fully. It’s your choice!
• Almost Maintenance-Free – no oil changes, no mechanics! Regular bike maintenance is all you really need.
Most electric bikes I’ve heard about only provide a very limited riding range. How far can an electric bike really go?
How far an electric bike can travel on a single charge is determined by several factors – battery chemistry and capacity, motor power, how much the rider pedals, the weight of the rider, and the terrain/hills on the route.
When selecting an electric bicycle, the battery and motor play an important role in determining the bicycle’s range. However, as a point of reference, the Lithium-Ion and Lithium-Polymer 36V 10AH batteries, combined with the motor we offer on all COMFORT electric bicycles provide up to 50 miles of riding on a single charge in pedal-assist mode (40 miles in throttle-only mode). It takes just 4-6 hours to recharge the battery completely and get you back on the road.
Usually, we can provide battery from 24V,36V,48V, from 8AH to 20AH, motor from 250W,350W and 500W. You can choose it according your local law and your specific needs. But most of the users will choose 36V 10AH and 250W. It is enough for normal use.

What’s the difference between Throttle control & Pedal assist?

A: Most of our electric bikes are throttle controlled - meaning you use a throttle to control power and speed. We call it TAG. To get started, simply twist the throttle to accelerate and hold it to maintain speed. Other e-bikes are classified as 'pedal assist' and power is applied automatically. Once you start pedaling, a torque sensor picks up your movement and power integrates seamlessly while you ride. Just pedal and go. Once you use the brakes or quit pedaling, the power is deactivated and you need to pedal again (lightly) to re-activate pedal assistance.
For people who prefer full control, a throttle is a nice choice since it operates just like a motorcycle. But if you're looking for simplified operation, pedal assist is great because it does all the work automatically. Keep in mind: you have to pedal (lightly) for power to be applied with pedal assist. With a throttle, no pedaling is required at all. Please Note: Most of our e-bike models are include pedal assist (PAS) and a throttle.Each country has different regulations to the TAG and PAS,pls let us know to make your ebikes be legal.

What if I run out of battery power while on the road?

A:Our bikes are much lighter 23 to 25 kgs (50 to 55 pounds) than scooters or older/cheaper electric bikes. They also use a geared motor instead of a direct drive motor, which means that there is no motor drag when the bike is used without electric assist. For both of these reasons, you can ride our bikes just like a normal bike if the battery runs out before you arrive at your destination. Our bikes have a battery charge indicator so you can monitor your battery power volume to avoid this situation.


Do your batteries offer overcharge and undercharge protection? Is it safe to leave them on a charger overnight?
Both our batteries and bicycle controllers offer low and high voltage protection. Therefore, you are protected against accidental overcharging and undercharging, both of which can damage the battery. It is also perfectly safe to leave the battery on the charger overnight. We do not, however, recommend leaving it connected to an outlet for more than a day or so at a time.
In order to extend your battery life, we also highly recommend charging the battery every 3 months when not actively using it. Finally, while the lithium batteries do not need to be charged immediately after a ride, we recommend doing so in order to extend the battery life.
These simple tips will help you get the most out of your batteries.

Is it ok to ride electric bicycle in the rain?

We placed most of the wires inside the frame and secured the entry points with rubber seals to waterproof everything as much as possible. That being said, we all know that electronics do not work well with water. We do not suggest riding in a downpour if you can avoid it, and certainly stay away from deep puddles, but a little rain will be unlikely to damage anything. Use common sense when deciding where to travel, just as you would with a regular bike or other means of transportation.

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